As an inside sales representative, you will deal with a variety of important tasks on a daily basis, including advising customers, smooth order processing and supporting the field sales team. In doing so, you perform a crucial role connecting different stakeholders. At Reachers, we understand this role and its importance. That is why we are proud to present our tailor-made commercial inside sales training, designed to sharpen your skills and boost your professional growth.
The purpose of an in-house commercial training course
The aim of this training is to maximise the potential of commercial inside sales staff. To achieve this, we at Reachers aim to equip these employees with all the knowledge, tools and skills they need to be both performance- and customer-oriented in their role. After all, the job of a commercial employee is not purely transactional. The relationship with the customer is central, and that involves a lot of things.
Who is this training for?
This training from Reachers is for all commercial inside sales staff. Do you have daily contact with customers, be it by phone or e-mail, do you receive orders and are the first point of contact in case of questions or complaints? Then this training is for you.
You will learn this at Reachers
This course is packed with information that you can put to immediate use. We cover the following topics:
1. Mindset and organisational ability
- You will learn how to create a action plan set up to achieve your goals, which allows you to step out of your comfort zone when necessary.
- You will learn the importance of ownership, taking full ownership of your day-to-day challenges.
- You will get lots of practical time management tips that will help you prioritise your tasks perfectly.
2. Customer focus
- You will discover how to put your customer at the centre of all your actions and decisions, while still looking after your company's interests.
- You will learn about four different types of customers, how to recognise them and how best to deal with each in practice.
3. Dealing with difficulties
- In our commercial inside sales training, you will also learn how best to deal with difficult customers and complaints.
- You will learn how to deliver bad news to customers.
- We also dwell on debtor management. You will obtain a roadmap on how to ensure that unpaid invoices will still be paid.
4. Telephone and e-mail skills
- You become aware of what you best say and best not say on the phone.
- You will also learn how to deal with telephone objections.
- You will learn how to carry out commercial analysis on requests for information and quotes
- By the end of the commercial inside sales training, you will be writing the best commercial emails.
At Reachers, we believe it is extremely important to go beyond theoretical knowledge. That is why we focus on role plays, so that you can immediately put the skills you have learned into practice. Do you want to go a step further? Then you can also come to us for sales coaching.
Duration of training
Reachers commercial inside sales training lasts for one full day. This day is packed with immediately applicable knowledge, significantly strengthening your sales skills.
Strengthen your commercial acumen
Are you interested in this course? Or do you still have some questions? Then do not hesitate to contact us contact. We are happy to help.
